We ship to Canada and USA.
If you are in other countries, please contact us by email at firstname.lastname@example.org
Please note that whether you choose regular shipping or express shipping, your order will be subject to 1-2 business days of processing time before it ships.
If your order contains an out-of-stock item, it will be placed into a back-order status and ship once all items are available.
All orders will be dispatched within 1-2 business days. If you make an order on Friday or over the weekend, it will be processed and dispatched on Monday. We will keep you informed once the tracking numbers are allocated.
Orders do not ship on statutory holidays; they will ship the next business day.
In case we require more information regarding your order, payment or any stock issue, we will contact you.
An order’s delivery might be prolonged due to circumstances beyond our control. Such circumstances include issues with the delivery company, weather, customs processing, etc. We cannot take responsibility for delays that are out of our control. We appreciate your understanding.
All orders are shipped with tracking numbers so you can keep track of your order. You will be notified with tracking details when they are allocated. Please allow 2-5 days for the tracking system to be updated.
If your order consists of various products, they may be shipped separately, and you will also receive separate tracking numbers.
In the event of any order fulfillment or delivery issues, please ensure to contact us within 30 days to guarantee proper resolution.
We will work our best to make sure you have a smooth shopping experience all the time.
If you are not satisfied with your order or your overall experience, please do not hesitate to contact us. We are always happy to help.
Please contact us at email@example.com immediately and we will do our best to accommodate your requests.
ERROR IN SHIPPING ADDRESS
If you realize that you made a mistake in the shipping address and your order has not shipped yet, please contact us at firstname.lastname@example.org as soon as possible so we can try and change it before it is packaged and shipped out.
If your order has already been shipped, we can no longer make any address changes for you.
We put our best effort into ensuring all orders are packaged in a secure way. However, once the package is shipped, we have no control over how the package is handled or its condition along the way.
If you receive a package that is damaged, please check that all products are ok. If there is a break, the first thing to do is to contact the shipping company.
Then, please let us know of the situation including a picture and your order number. We will do everything in our power to remedy the situation.
We cannot be held responsible for lost packages as the shipping company is responsible for delivering the package.
However, if there is a loss, contact the shipping company FIRST, then, let us know of the situation including your order number.
In some rare cases, the postal company will confirm delivery however clients have not received the package.
In this scenario, please make sure to look in all delivery points for your address (porch, neighbors, front desk, etc.). If you cannot find the package, it is possible the postal person left a note that has gone astray OR the package was miss-scanned. Please visit or call your local post office with your tracking number for more details.
If you have a question, please contact us at email@example.com